User/Pass Reset for Dealer Training Videos

Frequency: as requested by our clients

Some users of our online training course (DTV) may need to have their username and password reset. Those requesting a reset will need to provide you with their first and last name. If a match is found on the DTV members list visit the DTV admin page and set them up a new account by completing the ‘Add New User’ form. Enter:

  • First Name
  • Last Name
  • Email
  • User ID (first name last name in all lowercase)
  • Password (last initial first initial and the time of the reset)
  • Click ‘Add New’ button
  • Email user with their new info using the DTV reset email template

Example: Jason Spry emails you to reset his login & password. After verifying his name on the members list, enter the following info into the new user form…

  • First Name: John
  • Last Name: Doe
  • Email :
  • User ID: johndoe
  • Password: dj615pm

In the event someones name does not match a name on the DTV members list, email us using the DTV NNV email template.


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