Remove Banned User from Server Firewall

If a user reports they are not able to access our websites, they most likely have been banned by the server firewall. This occurs when a user tries login to a password protected area of the site 5 times unsuccessfully.  If a user reports this problem do the following:

  • Send user an email using the Request Internet IP Address template.
  • Login to Downtown Host Support.
  • Submit a ticket using the Remove Banned User from Firewall template.
  • Send user an email using the You Now Have Access to Our Websites template.


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